Shipping policy

Thank you for choosing Pawzent! We are dedicated to delivering your premium pet essentials quickly, reliably, and efficiently. This policy outlines our shipping process, estimated timelines, and costs for all orders placed within the United States.

1. Shipping Destinations

Pawzent exclusively ships to customers within the United States of America. We currently do not offer international shipping services.

2. Shipping Costs

We are pleased to offer Free shipping on all orders within the USA. There are no hidden fees; the price you see at checkout is the final price you pay. All prices and transactions are processed in USD.

3. Order Processing Times

•Processing Time: Orders are typically processed and prepared for shipment within 1–3 business days (Monday–Friday).

•Cut-off Time: Orders placed before 5:00 PM PST will begin processing on the same business day. Orders placed after 5:00 PM PST, or on weekends and public holidays, will commence processing on the next business day.

•Order Confirmation: You will receive an automated email confirmation once your order has been successfully placed and accepted.

4. Estimated Delivery Times

•Estimated Transit Time: Once an order has been processed and shipped, the estimated transit time for delivery is 7–12 business days.

•Total Estimated Delivery Time: The total estimated delivery time, combining both processing and transit, is approximately 8–15 business days from the date of your order.

Please note that these are estimated delivery times. Actual delivery times may vary due to factors beyond our control, such as carrier delays, adverse weather conditions, or peak holiday seasons.

5. Shipping Carriers & Tracking Information

We partner with trusted national carriers, including USPS, UPS, and FedEx, to ensure the safe and timely delivery of your orders. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This number allows you to monitor the progress of your package.

•Tracking Update: Please allow 24-48 hours for the tracking information to update and become active after you receive your shipping confirmation email.

•Multiple Items: If your order includes multiple items, they may be shipped separately and arrive with different tracking numbers. This ensures that you receive each item as quickly as possible.

6. Address Accuracy

It is crucial to ensure the accuracy of your shipping address before completing your purchase. Pawzent is not responsible for delays, misdeliveries, or lost packages resulting from incorrect or incomplete addresses provided by the customer. If you identify an error in your shipping address after placing an order, please contact us immediately at support@pawzent.com.

7. Issues with Delivery (Lost or Damaged Packages)

•Delayed or Lost Packages: If your package experiences significant delays or is confirmed lost, please first check your tracking information and contact the respective carrier (USPS, UPS, or FedEx). If the issue remains unresolved, please contact our support team for further assistance.

•Damaged Packages: In the unfortunate event that your package arrives damaged, please take clear photographs of the damage to both the package and its contents. Contact our support team at support@pawzent.com within 24 hours of delivery, providing your order number and the photographs. We will work with you to arrange a replacement or appropriate resolution.

8. Contact Information

For any questions or concerns regarding our Shipping Policy or your order, please do not hesitate to contact our customer support team:

•Email: support@pawzent.com

•Phone: +1 (619) 722-8137

•Address: 5465 Mission Boulevard, Suite 104, Jurupa Valley, CA 92509, USA

•Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)

We are here to ensure your shopping experience with Pawzent is smooth and worry-free from start to finish.